Does confidence rise after making wrong reliance choices?
When people decide to follow or ignore LLM advice, does their confidence shift differently depending on whether that choice was right or wrong? Understanding this matters for designing safer human-AI collaboration.
The same pre-registered, 400-participant experiment that benchmarked three reliance interventions (see Can we design interventions that reduce reliance on bad LLM advice?) also tracked how participants' self-reported confidence changed before and after seeing GPT-4o's advice on LSAT logical-reasoning questions and an image-based bean-counting estimation task. The paper reports that "we largely observe the opposite or inconclusive effects, where wrong reliance results in higher gains in confidence" than when participants made the correct reliance decision. The authors call this "particularly problematic," since it suggests participants were "overall uncalibrated when receiving assistance from LLMs," a result they say "corroborat[es] prior findings."
Two of the three interventions showed a narrow counter-effect, each on one task and one error type only: in the numerical-estimation task, "Implicit Answer reduced confidence during under-reliance," and in the LSAT task, "Reliance Disclaimer lowered confidence gains during over-reliance." The authors frame these as possible "feedback mechanisms for users to learn from" rather than general fixes, and note that the underlying relationship between self-confidence and advice-agreement remains "nuanced."
This complicates Do users worldwide trust confident AI outputs even when wrong?, which locates the overreliance problem in the model's confidence signals; here the miscalibration sits on the human side of the exchange — a participant's own confidence grows disproportionately after a bad reliance call, independent of how the advice itself was phrased. It also parallels Does using LLMs actually improve strategic decision making?, where LLM use reshaped a subjective state (mental models, overload, ownership) without a matching change in outcome accuracy; here the reshaped subjective state is confidence, and the gap it leaves open is appropriate reliance.
The excerpt does not identify why confidence rises after wrong decisions — whether from relief at receiving an answer, from the tone of the LLM's output, or from the task itself — nor does it test whether the effect persists with repeated exposure to wrong advice outside this one lab session. Held to the strength of a single experiment with paid crowdworkers, the finding implies that a person's own confidence should not be treated as a signal of reliance quality in human-LLM collaboration, since here it moved in the wrong direction after the worse decisions.
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How do confidence signals and expertise language mislead users' trust calibration? Why do LLM outputs diverge from their knowledge and reasoning? How do language models handle contested beliefs versus facts?Related concepts in this collection 5
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Can we design interventions that reduce reliance on bad LLM advice?
Explores whether friction-based interventions like disclaimers and uncertainty highlighting can help people reject flawed AI advice while maintaining trust in correct guidance. Matters because over-reliance on language models is a documented problem in human-AI collaboration.
same experiment; that note isolates the intervention-effectiveness finding, this one isolates the confidence-calibration finding
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Do users worldwide trust confident AI outputs even when wrong?
Explores whether the tendency to over-rely on confident language model outputs transcends language and culture. Understanding this pattern is critical for designing safer human-AI interaction across diverse linguistic contexts.
both show confidence-related miscalibration around LLM advice, but one is the model's confidence and this is the user's own
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Does using LLMs actually improve strategic decision making?
An experiment tested whether LLM assistance changes how people think through strategic choices and whether those changes lead to better predictions. Understanding this matters because organizations increasingly rely on AI to augment human decision-making.
another case where LLM use shifts a subjective state without a matching gain in accuracy or outcome
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Do LLM explanations actually help people judge answer quality?
When large language models provide explanations, do people become better or worse at recognizing wrong answers? A controlled experiment tests whether explanations improve trust appropriately or enable overreliance.
Qualifies: source citations and inconsistent explanations did reduce overreliance on wrong answers, unlike the interventions tested in this experiment
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Does longer explanation text actually improve answer evaluation?
When LLMs provide longer explanations, do people get better at spotting wrong answers, or does the extra length just make them feel more confident? This matters because interface design often assumes more explanation equals better understanding.
Evidence for: explanation length specifically inflates confidence without improving discrimination between correct and incorrect answers, echoing this confidence/accuracy decoupling
Related papers in this collection 8
Papers most semantically related to this note, ranked by cosine similarity in the embedding space.
- To Rely or Not to Rely? Evaluating Interventions for Appropriate Reliance on Large Language Models
- Determinants of LLM-assisted Decision-Making
- Beyond Accuracy: The Role of Calibration in Self-Improving Large Language Models
- Fostering Appropriate Reliance on Large Language Models: The Role of Explanations, Sources, and Inconsistencies
- What Large Language Models Know and What People Think They Know
- How AI Models Manage Epistemic Authority: A Taxonomy and Comparative Analysis of Responses to User Disagreement
- The Decision to Verify: How Warmth and User Characteristics Shape Reliance on Conversational Agents for Information Search
- People Defer to AI Moral Advice, But Not Blindly
Original note title
confidence increases more after incorrect reliance decisions than correct ones in human-LLM collaboration