Can humans gain authority by managing how AI agency gets attributed?
Leonardi's three organizational cases suggest humans might reconstitute professional power through strategic control over agency attribution rather than losing ground to AI. But how reliably does this mechanism work across different professions and contexts?
Comparing three organizational contexts — radiological diagnosis, AI scheduling assistants, and police predictive analytics — Leonardi reports that, "perhaps most surprisingly," all three cases show "humans can actually enhance their power and influence through strategic management of agency attribution rather than simply losing control to AI systems." In each, the final configuration gave humans "new forms of authority that were unavailable before AI implementation": "radiologists gained authority as expert interpreters who could integrate AI insights with clinical knowledge in ways that neither humans nor AI could achieve independently," "scheduling principals gained authority as social mediators who could manage complex human-AI relationships and navigate impression management challenges," and "police officers gained authority as knowledge curators who could shape organizational understanding while maintaining technological legitimacy."
The mechanism Leonardi gives is path dependence within the agency loop: "early experiences with agency attribution shape subsequent patterns in ways that can lock human-AI relationships into particular trajectories." In radiology, "early experiences of AI identifying missed pathology created conditions for productive interrogation practices"; in scheduling, "early experiences of social delegation created conditions for ongoing mediation strategies"; in policing, "early experiences of opacity created conditions for substitution approaches." Because these early phases are "particularly crucial for determining long-term outcomes," he concludes that "organizations cannot simply deploy AI systems and expect optimal human-AI relationships to emerge naturally—they must actively guide early attribution processes toward beneficial patterns."
This is the case-level payoff of Does attributing agency to AI actually reduce human sense of control?, and it complicates Does incremental AI replacement erode human influence over society?: where that thesis treats declining human labor participation as eroding the implicit alignment that keeps societal systems responsive to human preferences, Leonardi's cases show professional authority being reconstituted, not simply lost, as AI absorbs parts of the work — though the two are not strictly in conflict, since Leonardi's claim is about domain-specific organizational authority (interpreter, mediator, curator roles) rather than the macro, cross-system alignment that gradual disempowerment addresses. It also runs parallel to Can AI systems delegate tasks back to humans?, in that both describe delegation running in an unexpected or reconfigured direction rather than flowing one way from human to machine.
The claim rests on a comparison of three qualitative organizational cases within a single paper's own analysis, not a larger sample or an independent replication, so how reliably "strategic management of agency attribution" produces enhanced authority — versus depending on conditions specific to these professions, such as existing professional status or legal structure — is not established here. The excerpt also does not specify what distinguishes successful "strategic management" from the mismanagement that would instead produce the power displacement described elsewhere in the paper, leaving open how an organization would recognize, in practice, which of its early attribution patterns are "beneficial."
Inquiring lines that read this note 5
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How should control and autonomy be allocated in human-AI collaboration? When does governance become the bottleneck for agentic AI? How does tokenizing intelligence reshape labor markets and institutional outcomes?Related concepts in this collection 6
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Does attributing agency to AI actually reduce human sense of control?
Exploring whether the psychological experience of power shifts cyclically when humans attribute autonomy to AI systems, and whether this displacement can be reversed through deliberate intervention.
the five-phase mechanism whose path-dependence this case comparison illustrates
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Does incremental AI replacement erode human influence over society?
Explores whether gradual AI adoption—without dramatic breakthroughs—can silently degrade human agency by removing the labor that kept institutions implicitly aligned with human needs.
a contrasting macro-level thesis that frames declining human labor participation as erosion rather than reconstituted authority
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Can AI systems delegate tasks back to humans?
Explores whether agentic AI systems can reverse traditional delegation patterns by assigning tasks to humans rather than only receiving them. This matters because it challenges foundational assumptions about human-AI hierarchies in workplace design.
a parallel case of delegation running in a reconfigured direction rather than simply human to machine
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Must AI monitoring precede incentive alignment as agents evolve?
Exploring whether agency mechanisms for AI systems need to be built sequentially, with verification and examination in place before attempting to align an AI agent's incentives with organizational goals.
both argue organizations must actively structure early human-AI interaction rather than let authority patterns emerge unmanaged
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Does automation eliminate manual work or repurpose it?
Explores whether algorithmic systems replace human labor or transform it into new forms. Matters for understanding how organizations actually adapt to automation rather than assuming simple replacement.
evidence for: a maritime shipbroking case study finds humans retained auditing authority in an algorithm feedback loop, matching Leonardi's cases of gained authority
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Does granting agents more autonomy undermine human oversight?
Explores whether the design of autonomous AI systems—by giving agents greater independence—actually weakens the human overseer's ability to catch problems. Matters because oversight is a key safeguard against AI failures.
contradicts: argues agent design erodes human oversight as autonomy grows, challenging Leonardi's claim that humans gain authority through loop management
Related papers in this collection 8
Papers most semantically related to this note, ranked by cosine similarity in the embedding space.
- Homo agenticus in the age of agentic AI: Agency loops, power displacement, and the circulation of responsibility
- Find the Gap: AI, Responsible Agency and Vulnerability
- When AI Becomes an Agent of the Firm: Examining the Evolution of AI in Organizations Through an Agency Theory Lens
- The Rise of the AI Co-Pilot: Lessons for Design from Aviation and Beyond
- Agentic information systems
- Evidence of a social evaluation penalty for using AI
- Assistant or Actor? Student Trust, Control, and Delegation Regret When Using a General-Purpose AI Agent
- Privacy Leakage Overshadowed by Views of AI: A Study on Human Oversight of Privacy in Language Model Agent
Original note title
Leonardi's three organizational cases show humans gaining new professional authority through agency-loop management rather than losing power to AI